Application of SNOTE and elimination of errors
SAP Smart Forms
With the growth of the company also came extensions and the need for a whole SAP Basis team. Basically, it is a condition that occurs sooner or later in any organization that maintains SAP systems.
If we look at the question of standardisation, this concerns not only the administrative side of IT products, but also the standardisation and simplification of IT products offered by the SAP basis. For this purpose, tools such as ITIL for standardised tasks and the development of IT product and IT service catalogues have already established themselves to the greatest extent possible. These clearly describe the IT services provided. In addition to the definition of the service to be provided, the clear description shall include the identification of disclaimers and conditions that must exist. Also part of the service description is a price that can be composed of fixed and variable parts. This simplification and bundling of the product portfolios should also reduce the administrative burden when ordering, activating, changing, terminating and, of course, invoicing. The description of the IT services and the associated development of an IT product catalogue is the basis for standardisation, whether the recipient is an external or internal customer (e.g. a business unit). One difficulty is the definition of IT products, i.e. the pooling of IT services and resources. An orientation towards the idea of cloud computing can help. The characteristics of cloud computing are the provision of standardised services in terms of performance and type of performance, results-orientated services, provision of performance to a wide range of service customers, scalability, transaction-based billing and high risk of IT service failure.
System changeability and client settings
With all these tasks we can support you to compensate e.g. bottlenecks or failures as well as fast growth in your teams. We have resources that have been active in this environment for many years and have gained extensive experience. We are happy to assist you with these challenges.
Part of an IT or cloud strategy may be to define architectural guidelines and a framework for the use and use of certain services. The SAP basis is to actively participate in shaping the rules and framework and the architectural guidelines, and bring in its existing expertise from the SAP technology environment.
"Shortcut for SAP Systems" simplifies tasks in the area of the SAP basis and complements missing functions of the standard.
Contracts with external partners must include quality indicators, defined SLAs and implementation timetables.
I described the different scenarios of when such a user can be used and how to deal with them in this blog post for you.