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architectural planning
Strengthen your team's skills
Development of value added and value assessment
Holistic Customer Care
SAP defined project team
Tuning for high performance and scalability
Detailed Release Guide
Basis for effective management and operation of your SAP solution and the maximum benefits
Optional in addition to Essential and Advanced:
Dedicated Support Teams
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
Management of organisational changes
Service Message
Feature Planning and Success Tests
New: SAP Transformation Hub
We'll pull you out
SAP AMS
Prioritise critical areas and roadmap for next steps
Technical Quality Manager
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Learning Journeys
Maintenance
Where do you see SAP support in 2025?
Which support level suits you?
SAP Standard Support or Enterprise Support?!
Continuous deployment approach monitored with DevOps
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
Cloud Services
Choose your Success Experience Offer
Capacity
SAP HCM and SAP SuccessFactors
Service and Support Offerings
Get an extended experience
SAP Enterprise Support
Implementation Services
ALL FROM ONE HAND
Welcome to the SAP Support homepage !
SAP ENTERPRISE SUPPORT
Definition SAP AMS
Create a Security and Compliance Roadmap
Enterprise Architecture and Roadmap Design
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
SAP Support
Innovation services and solutions
Reduce downtime and provide stability
Relieve your employees
Defining value maps and gaining a clear understanding of value ratios
SAP Support Backbone Update - What's next?
Integrated Launch Activities
Software Service for SAP (SAP BASIS)
Emergency contact details
Detailed Release Guide
Personalised success plan to achieve the results that enable growth
Identify areas for improvement and train the workforce for new technologies
The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
SAP Consulting
SAP Solution Manager
Customised Training Programmes
Landscape strategy and architecture
Interested in our services?
Which comprehensive service we offer you
Select a Service
SAP Business Application Support
Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
Validation of technical design of on-premise, cloud and hybrid environments
Set a Target Architecture that Fits SAP's Solution Vision
OUR OFFER
Access to a pre-configured demo environment enriched with sample data
MANAGED SERVICES
SAP AMS benefits
scope of solution
Strengthen your team's skills
Did we arouse your interest in support on demand?
Optional in addition to Essential and Advanced:
Relief for teachers
Where is the app in SAP ONE Support Launchpad?
Learn how to develop fast, flexible, and advanced cloud applications
Efficient and timely SAP support today
SAP ActiveAttention
Our support offer for you
SAP Licence Support Centre
Tuning for high performance and scalability
Collaboration with SAP Support Experts
Advisory services
Functional Application Support
Flexible and individual support models
Focus on core competencies and innovation
Integrated Introduction Activities:
Optimise your SAP environment today
SAP SUPPORT AND MAINTENANCE
Help Desk
Comprehensive Hybrid Operation
End-User Support
Feature Planning and Success Tests
SAP support and reliable consulting
PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
Building skills with a wide range of services and educational content
SAP Preferred Success
SAP Enterprise Support, Cloud Editions*:
Troubleshooting & Troubleshooting
SAP SUPPORT FROM USER VIEW
Basis for effective management and operation of your SAP solution and the maximum benefits
As a permanent or reliable backbone
Cyber security and compliance
SAP Standard Support or Enterprise Support?!
Guaranteed response and problem resolution time
SAP Preferred Success
SAP Business Journeys
Learn how to develop fast, flexible, and advanced cloud applications
Standard Support targets in-house solutions
Proactive Success Critical Support
SAP's new, simplified service and support portfolio is specifically designed for the cloud
Create a Security and Compliance Roadmap
Set a Target Architecture that Fits SAP's Solution Vision
A central point of contact with regular, clear coordination
3rd Level Support
Architecture design of high-performance and diverse IT landscapes
What we do for you
Validation of technical design of on-premise, cloud and hybrid environments
SAP defined project team
SAP AMS benefits
The quick look at the SAP Support connection
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Access to Customer Success Experts
Preconfigured setup and ready-to-use business processes
Minimise modifications and customisation
No additional costs in Enterprise Support
Increase end-user satisfaction
Is that a bug or a feature?
Advisory services
SAP Enterprise Support, Cloud Editions*:
End-User Support
Broad portfolio of references
Where is the app in SAP ONE Support Launchpad?
customer area
Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
Optional in addition to Essential, including SAP Preferred Success:
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
SAP Application Management Services (SAP AMS)
Customised Training Programmes
WHY DO YOU NEED SAP SUPPORT
Access to a pre-configured demo environment enriched with sample data
Learn more about our three-level support process
Our support offer for you
Cloud Services
Reduce downtime and provide stability
SAP Help Portal
Innovation and advice
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
SAP Solution Manager
ALL FROM ONE HAND
Manage, monitor and optimise your SAP solutions and business processes
External SAP support and comprehensive service to relieve your IT
Welcome to the SAP Support homepage !
Newsletter
Hosting Support Services
Why we are your competent partner
SAP Enterprise Support
Keep systems at peak performance
Select a Service
Flexible and individual support models
Service Message
You are our priority!
Knowledge transfer all the way
Analysis Solutions and Data Management
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
Long experience
Take a closer look at our Success Experience offers
SAP Message Processing
High SLA Levels
SAP Roadmaps
Advanced support and target SLAs
Expert help - anytime, accurately and anywhere
Rapid assistance in case of shortages
Holistic Customer Care
Which comprehensive service we offer you
Service and Support Partners
The concept of SAP MaxAttention
Next Generation Support for the Intelligent Enterprise
Choose your Success Experience Offer
Contact points for tracking metrics to support users and process-specific introductory metrics
Quick Support
Definition SAP AMS
SAP Consulting
Technical Quality Manager
Application lifecycle management
Feature Planning and Success Tests
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
Why we are your competent partner
Holistic Customer Care
Advisory services
Our support offer for you
SAP Essential Business Services
CONCLUSION
SAP defined project team
Definition SAP AMS
Managing and measuring innovation in an innovation strategy
PaaS and DevOps
SAP ENTERPRISE SUPPORT
architectural planning
Experts on Demand
Support / Ticket Form
SAP SUPPORT FROM USER VIEW
Reduce downtime and provide stability
Second-Level Support and Third-Level Support
Collaboration with SAP Support Experts
Lead preparation based on best practices for business processes, architecture, and strategies
SAP IT SUPPORT SIGNIFICANTLY RELIEVABLE BY AI
We'll pull you out
You are our priority!
End-User Support
Analysis Solutions and Data Management
Hosting Support Services
SAP Support - with expertise at your side
Continuous deployment approach monitored with DevOps
Software Service for SAP (SAP BASIS)
Best practices
First Level Aid
Enterprise Architecture and Roadmap Design
Service Manager with SAP Know-How
The VAR Support Model
Increase your performance and productivity
Guaranteed response and problem resolution time
The quick look at the SAP Support connection
Innovation services and solutions
WHY DO YOU NEED SAP SUPPORT
Landscape strategy and architecture
New SAP Support Connection Overview
WE TAKE CARE OF YOUR IT REQUESTS
Which support level suits you?
Create a Security and Compliance Roadmap
Combination of On Premise and Private Cloud as a goal
Technical Quality Manager
Definition and benefits SAP Support
Integrated Launch Activities
Do you want to stay in touch with SAP in the future?
SAP Help Portal
MANAGED SERVICES
SAP SUPPORT FROM IT SUPPORTER VIEW
Premium Services
Standard Support targets in-house solutions
All key SAP cloud solutions
SAP® Support - as needed
SAP support and reliable consulting
Access to a pre-configured demo environment enriched with sample data
Quick Support
Detailed Release Guide
Focus on core competencies and innovation
Salt Solutions relieved at SAP AMS
Evaluation of the strategy, improvement of data integration, quality and governance and draft solutions
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