Best practices
COMMERCIAL & NEGOTIATION SUPPORT
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
Optimise your SAP environment today
Your SAP support structure is well-established, but your internal staff: What is the time for strategic projects? Do you have bottlenecks due to illness, parental leave or changing working hours? We offer managed services with a strong process know-how. Our certified SAP specialists support you in an industry-independent way and relieve you from the daily business. You decide when and where. That's what we stand for.
The opportunities offered to us and our customers by these new technologies are still in their infancy. We expect a lot to happen in this area in the next few years. We're already showing where the journey is with our Built-in Support today. Support is integrated into the product via SAP CoPilot. Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI. In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions. In the future, some questions will not even be asked, because the customer in the application already gets the necessary support and hints through his digital assistant to avoid possible problems. For SAP S4/HANA Cloud applications, we have been offering build-in support since this year's SAPPHIRE and are now expanding the range of services. We have already identified a number of scenarios where artificial intelligence can add significant value. Incident Solution Matching, a machine learning-based search for solutions, is already in operation within SAP and will soon be available to customers.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
A holistic support by an experienced SAP service provider can help.
It is often difficult to keep track of them, especially at the beginning.