Collaboration with SAP Support Experts
Newsletter
Over the last ten years, the company's growth has accelerated once again: In 2008, Safety Control GmbH was acquired in Mühldorf, and in 2013, Böhnke + Partner GmbH in Bergisch Gladbach. From 2013 to 2014, a new production site in India, a new logistics centre in Wuppertal and a building complex with expanded production and storage capacities for the production site in China were created. In 2016, Schmersal founded the new business unit tecnicum for services and at the end of 2017 a subsidiary in Japan.
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
High SLA Levels
Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT.