Contact points for tracking metrics to support users and process-specific introductory metrics
All SAP solution landscape and deployment scenarios
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
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Outsourced SAP Support frees up IT resources
We already offer AI- and Machine Learning-based support tools such as Automatic Translation to automatically translate SAP Notes and SAP Knowledge Base Articles. Built-in support and the digital support assistant will also become an integral part for our users. Customers want seamless support no matter where and on which device, and no matter what "channel". The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support. Our vision is to have omnichannel access to our support, and to continue to develop new tools and pioneering solutions in co-innovation with our customers. Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa. Artificial intelligence and machine learning will further improve and simplify the support experience for customers, making the answers both faster and better. Intelligent ALM tools will provide fully automatic performance. We are constantly on the ball - our customers can expect a lot of innovation in SAP support in the future.
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly. In business-critical processes, the root cause of an incident costs your employees a lot of time and nerves, and the solution finding requires in part deep development knowledge that a normal user does not have.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
With SAP Solution Manager, we can easily manage and control changes to the SAP environment with established approval processes for change requests, ensuring traceability and accountability.
The new support launchpad extension, "Status of Support Connectivity," provides an overview.