Continuous deployment approach monitored with DevOps
Today, many companies still know that SAP users primarily only know the SAP interface they work with on a daily basis. If there is a problem that SAP users cannot solve themselves, they must report it and hope for quick help.
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
What is the added value of Enterprise Support?
As the leading IT house and number one in the German-speaking SAP market, we stand for comprehensive digitalisation in the middle class. It goes without saying that we offer our customers highly professional support services and SAP support in accordance with ITIL standard.
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
Easily focus on your day-to-day job as a business manager or IT manager, while FIS's team of experienced and well-trained employees will take care of your SAP-based ERP system.