Customised Training Programmes
Functional design and architecture analysis and functional gap assessment
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
As your partner, AXXIS offers services that allow you to maintain and extend your software to ensure that your solution is always ready for you, as best you can. In case of problems, you can rely on us to help you solve your problems efficiently and effectively. We help you troubleshoot your SAP system, contact SAP for system failures, and implement support packages. Our application maintenance support team is PCoE certified and provides cost-effective and customer-orientated global support for SAP Business One and SAP Business All-In-One solutions. We use SAP Solution Manager for all maintenance issues to track incidents, SLA compliance, and documentation of solutions for future reference purposes, and provide you with a proven and independent AMS support tool to ensure business continuity.
Preconfigured setup and ready-to-use business processes
As a long-standing SAP partner, our SAP consultants offer support through holistic IT and SAP process competence for all business areas and competent licence consulting from a single source - individually adapted to the requirements of your company. We also support your company in the areas of SAP Base, HCM and Cloud. We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application. As a "SAP Cloud Focus Partner", we are happy to take over Application Management Services for both your Public Cloud and your Private Cloud.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Now make the most of your SAP software.
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application.