Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Finding ideas and modelling the digital business
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Make the most of your entire SAP software. Our extensive support offerings include long-term support plans, on-site support and remote support.
SAP IT SUPPORT SIGNIFICANTLY RELIEVABLE BY AI
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation.