Enterprise Architecture and Roadmap Design
Quick Support
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
SAP offers a whole range of services and tools here. The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate. Examples include SAP S/4HANA Adoption Starter, Business Scenario Recommendations, SAP Transformation Navigator, SAP S/4HANA Readiness Check and extensive benchmarking with the help of SAP Innovation & Optimisation Pathfinders. As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps. The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA. It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built. With this project experience, we are expanding our maintenance offering, for example with Meet-the-Expert Sessions of the SAP Enterprise Support Academy. We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.
Proactive Success Critical Support
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
If you are interested in the details of our offer or have further questions, please leave your contact details. A consultant will get in touch with you and resolve all your questions.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
"In German-speaking countries, users deliberately choose a support model and stick to it.
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7.