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Service Message
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
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In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
We focus all our actions on the results you need.
SAP Solution Manager is central to agile SAP S/4HANA implementations.