Innovation services and solutions
Ensure business continuity and availability
Our SAP support services include SAP Application Management Services and SAP Technical Operating Services. We offer our SAP AMS services for the classic SAP Business Suite ECC as well as for the latest SAP solutions SAP S/4 HANA or the cloud applications of SAO such as SAP SuccessFactors. A special focus lies in the logistics sector, where we have been successfully represented by renowned customers in the automotive and manufacturing industries for several years. The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements. In parallel to the quickest possible troubleshooting (incident management) by providing a solution or workaround, sustainable solutions are also sought (problem management). In addition, the efficient and cost-effective implementation of audited and approved RfCs with minimal risk to the production environment (change management) is implemented. Through our dedicated and qualified support teams (consultants and developers) we assure the highest quality for your projects. Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.
An investment in SAP MaxAttention helps you achieve your digital transformation through faster innovation cycles, smooth implementation, lower operating costs and higher business benefits. Discover the benefits.
Technical application support
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
We are well prepared to support your company in all areas of system operation: from upgrades and migrations to module development to disaster or recovery project assistance.
It is one of the most successful applications in the history of SAP.