Innovation services and solutions
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
SAP Message Processing
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
SAP Cloud ALM starts with the implementation portal for SAP S/4HANA Cloud.
For training in the rollout phase, the above documents and records proved very helpful.