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Service Manager with SAP Know-How
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
What does this mean in detail?
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
If you are interested in the details of our offer or have further questions, please leave your contact details.
Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required.