Knowledge transfer all the way
Second-Level Support and Third-Level Support
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
SAP ENTERPRISE SUPPORT
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
You can decide for yourself what kind of company you want from us. Choose the Success Extensions you need to create the experience you want and succeed in the cloud.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
We offer the block-by-block solution of the software service support and targeted advice on SAP solutions.