MANAGED SERVICES
SAP Roll Out in France
This solution will greatly simplify the management of your SAP and non-SAP applications. It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
We provide information technology support for SAP solutions. We grant access rights to SAP information resources. We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week). We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
Basis for effective management and operation of your SAP solution and the maximum benefits
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Our SAP support services include SAP Application Management Services and SAP Technical Operating Services.
The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps.