Management of organisational changes
Reduce downtime and provide stability
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
Our customers can rely on us at any time of day or night. Rapid feedback and timely handling of support requests are the focus. Compliance with the SLAs is not only a promise, but a lived practice. As a Service Manager, I am committed to this every day.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Agents respond to customer requests for defined Service Level Agreements (SLAs).
Whether you are implementing a new solution, migrating an existing solution to the cloud, or transforming your business, we can help you achieve the desired results.