PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
Technical application support
Trust consultants with excellent knowledge of SAP software. They provide you with the necessary support at every stage of your transformation.
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
The quick look at the SAP Support connection
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately. The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately. The AMS team then determines whether this error occurred only once or whether the process in the SAP system should be generally adjusted. Agents respond to customer requests for defined Service Level Agreements (SLAs).
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager. And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
From planning, through implementation, to operations - on-site or remote - our service can be found where you need it.
In this third escalation stage, our specialists consult SAP Support.