SAP Enterprise Support, Cloud Editions*:
Increase end-user satisfaction
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Your SAP® systems are mission-critical, must be readily available and function smoothly. However, no software solution is technically always trouble-free.
Access to Customer Success Experts
The SAP Support Portal provides customers and partners with support-related news and features, as well as help and context for support applications, services and offerings. This allows you to access core tasks, critical updates, and all SAP Live Support channels anytime, anywhere, and from any device.
Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
We also provide advice on these issues.
The fact that we also receive recognition and awards from the external side certainly helps the announcement.