SAP HCM and SAP SuccessFactors
SAP SUPPORT FROM IT SUPPORTER VIEW
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
Economic strength with trustworthy expertise
SAP systems that are directly connected to SAP must use a technical communication user. This must be applied for separately from SAP. It is also necessary to update the ST-PI and ST-A/P add-ons. See the SAP FAQ on this topic.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible.
Sometimes you encounter recurring problems that cannot be solved sustainably without many years of experience and expertise.