SAP Help Portal
Take a closer look at our Success Experience offers
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
The Schmersal Group, the international market and competence leader in machine safety, benefits from the progressive automation, because this increases the demand for safety technology. Machines and equipment are becoming more complex, robots are increasingly collaborating directly with their human counterparts, and the world is becoming more aware that functional safety and occupational safety are essential factors for business success. Schmersal offers the world's largest range of safety switchgear and systems for machines, systems and lift technology. Founded in 1945 in Wuppertal, Schmersal currently employs about 1,850 people in over 20 countries.
Validation of technical design of on-premise, cloud and hybrid environments
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support.
Other requests still require access to the solution's backend.