Service Manager with SAP Know-How
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You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
Basis for effective management and operation of your SAP solution and the maximum benefits
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves.
However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly.