Software Service for SAP (SAP BASIS)
Supports all SAP solutions
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Features
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
The goal is always to develop a solution that meets your needs in France in a partnership process with maximum efficiency and to implement it in a timely manner.
Please refer to a complete list of our software products.