Strengthen your team's skills
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
Keep systems at peak performance
If SAP IT and business processes are critical to your business success, then you are at the right place. With a lot of experience, innovative concepts and a pronounced service idea we stand by you in the implementation of your ideas. Our service makes the difference - this motto defines our ambition. We serve customers' wishes with all our efforts. Customer service, customer care and experience are more than just keywords - they are the focus of all our company's activities. We will do everything to make you happy.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Knowledgeable information related to SAP is presented centrally on this homepage.
All of our contacts are based in Germany, including those who pick up the phone at night 2 and answer your questions.