The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
Building the foundation for your smart business
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support. "It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".
What can customers do today?
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.
Give your users the skills they need to support the digital transformation of your business.