The quick look at the SAP Support connection
MANAGED SERVICES
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Our customers can rely on us at any time of day or night. Rapid feedback and timely handling of support requests are the focus. Compliance with the SLAs is not only a promise, but a lived practice. As a Service Manager, I am committed to this every day.
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In order to ensure the highest availability of SAP systems and a constant stability of system performance, the general system settings and settings in the respective modules are optimised in the area of Application Management Services. In addition to the system settings, the individual business processes in the SAP system are also simplified and thereby accelerated. Possible automation is also implemented here. The focus of SAP AMS is that all SAP users can work as efficiently as possible. This includes the legal requirements and clear safeguards. You no longer need to worry about the latest security packages or releases for your SAP system, as these are imported by the AMS service provider when required.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
A consultant will get in touch with you and resolve all your questions.
Our support focuses on the smooth and economical use of SAP software to optimise your business processes.