Troubleshooting & Troubleshooting
Do you want to stay in touch with SAP in the future?
For more than 10 years, we have been providing ITIL-compliant outsourcing support services to international customers in German and English. With a fully developed infrastructure, we process an average of 15,000 tickets per month, partly also as a 24/7 service (service time and call availability). German and English are our main service languages. We support IT companies offering SAP solutions and SAP services to their customers. Our customers include SAP Service Partners, SAP Hostingpartner, SAP itself and end customers. We provide functional and technical support for our customers and support them with implementations, migrations, monitoring or maintenance activities of SAP solutions. Our AMS expertise is not only in the SAP environment. Due to our many years of experience in the support of non-SAP based solutions of our customers, we are also the right partner in this area for the maintenance and support of your applications.
Become an expert in SAP solutions. To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
Our Service Desk employees take care of your concerns and find individually tailored solutions. We have many years of experience in operating large e-commerce platforms / web shops for over 50 customers. Our service desk is designed to support Enterprise Web Applications. We are 24/7 throughout with competent service for your concerns. The continuous improvement of our services is part of our DNA.
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems.
The implementation portal for SAP S/4HANA Cloud supports customers in defining the scope of implementation, with Fit-to-Standard Workshops, the configuration of SAP S/4HANA Cloud and tracking the progress of the project.