What we do for you
Integrated Launch Activities
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
"By continuing to expand the SAP support programme via SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud, which is tailored to the individual needs of our customers," comments Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Board Division Scale, Quality & Support. "It will now be even easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology to deliver better and faster results.".
Enterprise Support
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
The support team is the first and direct contact of your employees and can take care of the solution of the error that occurred immediately.