Where is the app in SAP ONE Support Launchpad?
Prevent problems before they occur
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
CONCLUSION
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
Your employees will be relieved enormously. So you have more capacity to take care of strategic projects and are not concerned with daily support problems.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
As a result, support is realised in the highest possible quality.
As a result, systems are usually tailored to the specific needs of the company or expanded to include non-existent but urgently required features.